Have Any Questions?

Design & Setup
What is included in Community Integrator's custom design?
How long does it take to setup my website?
How will my current domain be handled?
I want to use an already registered domain but I do not have the user name and password for my registrar account. What can I do?
Who owns the domain name for my site?

Content

What if I have an existing website and I don't have the time to enter content myself?
Do you provide a copy of my website if I choose to have someone else build a new site for me?
How many pages can be created for my site?

Support
Who do I do if I need help?
Is my information backed up?
How long is the rental agreement for?
How are software issues handled?

Login
What do I do if one of our members forgets their password?
Can multiple people use the Administration Console at the same time?
When the product is enhanced, how do I receive the enhancements?

Site Tracking
Will I be able to track the number of visitors to my site?
Is there support for Google Analytics?
Will people be able to find my website in major search engines such as Goolge and Yahoo?

Pricing
Can I buy Community Integrator so I own it, or is my only option to rent it?
Why would I want to lease something when I can buy my own web site from a professional web firm?

Ecommerce
How do you handle eCommerce transations?
If I already have a credit card gateway through a company other than PayPal, can I use them instead?


Design & Setup

What is included in Community Integrator's custom design?
Our design staff creates site designs specific to each customer's business. No templates are used; every design is started from scratch. You will need to provide your logo and any other branding materials you have. If you don't have any of these materials, we can still develop a site design for your business. The interior pages of your site will be based on the same color scheme and feel as your homepage. Note: If you would like Flash animation to be used on your homepage to help get your message across, we can do that as well; however, there is an additional cost.

How long does it take to set up my website?
The setup and configuration for installation of the Community Integrator product on our servers takes a day to complete.  Once the setup is complete, we will email you a link to your temporary url, of which you can use to access your site until it is formally launched.  With this link, you will be able to login to your Administration Console and start entering your content.  As you enter content, you can also see how this content is displayed on the website.

When Community Integrator is first installed, it will have a "standard" or default design.  While you enter content through the Administration Console, our designers will develop your custom design.  The design process generally takes about a week to complete.  Once the design is complete and approved by you, it is uploaded and automatically activated on your site.  Then your site is ready to be launched.

 

How will my current domain be handled?If you have a current website, then you have a domain name that is registered with a provider. When your site is ready to launch, we will provide you instructions on what you need to change in your DNS so your web site points to our servers. If you need assistance with this, we are happy to do so and will need the username and password to your domain registrar.

 

I purchased a domain already that I would like to use, but I do not remember my username and password. What can I do?
You will need to contact your Registrar and have them provide you with the login information.  They may ask you for secure information, such as address, email, last 4 digits of your credit card, and usually a secret question. If you need our assistance in this, we are happy to help.

If you purchase my domain name, who owns it?
If you do not have a domain name when we install your website, we will help you search for an available domain as well as register it for you if you would like. The domain name is yours to keep as long as you continue to renew it annually.  If we register your domain name, we will bill you for the annual registration cost. If you decide to cancel your membership with us, it will be up to you to create an account at another domain registrar, such as GoDaddy. If you create your account at GoDaddy, we simply need your account number and email address associated with the account to transfer the domain to you.


 

Content

What if I have an existing website and I don't have the time to enter content myself?
Content for your website can be entered by anyone through the Administration Console.  If you need help entering the content from your current site, we offer a transfer service.  This is billed separately at $50/hour. We will copy information from your existing site and enter it into your new site through the Administration Console.

Do you provide a copy of my website if I choose to have someone else build a new site for me?
If you would like another company to build a website for you after your rental term with the Community Integrator product has expired, simply send us a letter stating that you do not wish to renew your rental agreement.  At that point, another company may simply access the Community Integrator website and save the contents of each of the pages to separate files.  They will then be able to extract the content from these files as they build a new site. While we do not provide any specific pages or files to you, it is relatively easy for another web developer to extract your pages.

How many pages can be created for my site?
There is no limitation to the number of pages that you can create.  Since each site has 500Mb of space, you can create thousands of pages of information.  Your website content is not stored as files, but rather data in a database.


Support

Who do I do if I need help?
All of our Administration Console functions are documented.  Each form has a help icon; when clicked, a detailed help page will show.  If you encounter any problems, there is a link on your Administration Console homepage to our Technical Support group.  Support issues are handled as soon as possible.

Is my information backed up?
Yes. Every month, we do a routine backup of all our customers sites.  This is in addition to the backups done every night by our web hosting group.  The backup includes all design files, images and documents that may have been uploaded by our customers, as well as the entire website database that includes content, pages, events, etc.  This is done free of charge.

How long is the rental agreement for?
Our website rental agreement is a 2 year commitment.  If you wish to cancel your agreement after the 2 year period, simply notify us in writing and your rental agreement will expire.  If you wish to continue using the website product, sign the renewal agreement we will send closer to your termination date. This will extend the agreement for Community Integrator and your web site another 2 years.

How are software issues handled?
Our products are throughly tested to ensure they perform without errors.  Should an error be reported, our developers work to reproduce and fix the error; it is important that our customers include detailed information on what they did or found when they report an error.  Once the error is reproduced, it is fixed and then the product is retested.  Once we are sure the error has been completely fixed, all customer sites are updated. This process usually is completed within 24 hours.


Login

What do I do if one of our members forgets their password?
The login page has a Password Recovery option which sends your login and password to your email address.  To help protect this capability, you will have to answer the security question/response that is saved in your profile information.

Can multiple people use the Administration Console at the same time?
Yes. Multiple people can be logged in and make changes to the site at the same time.

When the product is enhanced, how do I receive the enhancements?
One of the many advantages of using Community Integrator products is that when we make enhancements to the product, such as adding a new information module, we upgrade our current customer sites with the enhancement as well.  You will receive email notification when an enhancement has been made.


Site Tracking

Will I be able to track the number of visitors to my site?
Yes.  Community Integrator websites have an integrated web analysis capability that provides statistics on your site traffic and usage.  Reports include the number of unique visitors to your site, the number of pages that were viewed, how people found your site, your site's most popular pages and more.

Is there support for Google Analytics?
Yes. Google Analytics (GA) is a free service offered by Google that generates detailed statistics about the visitors to a website. Google Analytics is implemented by including what is known as a "page tag". This is referred to as the Google Analytics Tracking Code (GATC) and is a hidden snippet of JavaScript code that is added automatically onto every page the website. Community Integrator allows JavaScript tracking code to be added through the Administration setup.  This code acts as a beacon, collecting private visitor data and sending it back to Google data collection servers for processing. You will need to access your Google Analytics account to view statistical data results.

Will people be able to find my website in major search engines such as Google and Yahoo?
Once your site is set up, we submit it to the major search engines such as Google, Yahoo and MSN. Your site's Search Engine module allows you to manage and maintain your keywords and descriptions for search engine crawlers. Although there is no guarantee with search engine rankings and no definite method in becoming ranked, your entire site is easily indexed; if you use the right keyphrases and update your site often, it is very likely your site will become ranked.


Pricing

Can I buy Community Integrator so I own it, or is my only option to rent it?
Unfortunately you can only rent this product. The software is legal property of WebDataDynamics, the development company behind Community Integrator.

Why would I want to lease something when I can buy my own web site from a professional web firm?
Before thinking you would "own" your web site with a professional web firm, verify this with the company. Some firms still only "lease" you the site and won't hand over any files if you choose to severe ties with them. Others will. Regardless, professional web firms usually charge at least $5,000 for a web site - plus, you have to either pay the web firm to make changes, or know HTML yourself to keep your site updated. It really comes down to how much money you want to pay to (1) have a web presence in general and (2) keep your site up to date and really use it as a marketing medium.


Ecommerce

How do you handle eCommerce transations?
Community Integrator has an integrated eCommerce module that is connected to PayPal's Shopping Cart. You simply need an account with PayPal to use this cart and sell products, of which you will enter into the Administration Console setup area. When your web visitors make purchases on the site, they make their credit card payments through PayPal's secured website.  Once the payment is approved, you are sent an email with the payment information, customer information and detailed purchase information. 

If I already have a credit card gateway through a company other than PayPal, can I use them instead?
Unfortunately no. Since this is a web site product and consistent for each customer, the only credit card processing system that can be used automatically is PayPal. You are more than welcome to link to other credit card processing systems from your site, however.

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